RAW SHOP DISPUTE BOT RULES

1️⃣ Appeals submitted without reading the rules are invalid. By submitting an appeal, you acknowledge that you have read and accepted all the rules. Claims such as "I didn't know" will not be accepted under any circumstances. 2️⃣ A minimum of 1 video and 3 photos are required as evidence. These digital proofs must be taken from the courier's perspective and must clearly show the location. 3️⃣ Your explanation must be clear, detailed, and well-written. Describe the issue you experienced accurately and completely. Language and conduct: Nonsensical or meaningless messages will result in your appeal being closed. Profanity and insults: Using offensive language or insults toward store employees, the store, your situation, or our team in any way will result in a permanent ban. 4️⃣ Risky area / Transportation issues are not valid excuses. Reasons such as "I couldn't go because it was dangerous" will not be accepted, and your appeal will be rejected. 5️⃣ Fast resolution / Spam: Repeatedly demanding updates, flooding, or spamming in order to speed up your appeal is prohibited. After warnings, this may result in your appeal being closed. 6️⃣ The review period may be extended if necessary, and additional evidence may be requested. After submitting your appeal, it is your responsibility to monitor it. If the requested additional evidence is not provided on time, your appeal will be closed automatically. 7️⃣ You must submit your complaint within the first 24 hours after your purchase. Otherwise, your appeal will be rejected. 8️⃣ If this is your first purchase, your appeal will be automatically rejected. 9️⃣ Appeals and evidence submitted at night or in the dark are considered invalid. You must revisit the location during daylight. 92% of customers find their products after returning to the location in daylight. 🔟 Appeals can only be submitted from the account used to make the purchase. Purchases are individual, and appeals must be submitted accordingly. Sharing an account or using multiple accounts will result in your appeal being rejected.